Most of HYVOR's products are subscription-based. Billing is handled by the HYVOR Billing system, which is powered by Stripe Payments. You can view your subscriptions and payment details in the Billing Console, which is located at hyvor.com/account/billing.
This document covers the following topics:
All prices are in Euros (€). All card transactions are processed in Euros. If your card is in a different currency, your bank will convert the amount to your currency. The exchange rate is determined by your bank.
For bank transfers, we can accept payments in the following currencies: AED, AUD, BGN, CAD, CHF, CNY, CZK, DKK, EUR, GBP, GHS, HKD, HUF, ILS, INR, JPY, KWD, MXN, NOK, NZD, OMR, PEN, PLN, RON, RSD, SAR, SEK, SGD, TRY, USD, XAF, XOF, ZAR, and ZMW.
Cards: Our billing system supports all major credit and debit cards. Card payments are processed securely by Stripe. We do not store any card details on our servers.
Bank transfers: We also support bank transfers for annual subscriptions. The minimum amount for a bank transfer is €250. SEPA and SWIFT transfers are supported. Please contact us to set up bank transfers for your account.
To create a subscription, visit the Console of the product you want to subscribe to and choose a plan. All subscriptions are either monthly or annual. You get two months free when you choose an annual plan.
Billing cycle: For monthly subscriptions, you will be charged prorated amount for the remaining days of the current month when creating the subscription. All next payments will be on the 1st of each month. For yearly subscriptions, you will be charged the prorated amount for the remaining days until the same month next year.
You can change the plan of the subscription at any time through the Console of the product you are subscribed to. If you upgrade to a higher plan, you will be charged the prorated amount for the remaining days of the current billing cycle. If you downgrade to a lower plan, the remaining amount will be credited to your account to be used for future payments.
To cancel a subscription, visit the Billing Console and click on the subscription you want to cancel. The subscription will be active until the end of the current billing cycle. You will not be charged for the next billing cycle.
We encourage you to try our products with the free trial before subscribing. If needed, you can request a refund by contacting us. Here's a list of charge events and whether they are refundable:
* A refund must be requested within 7 days of the charge event. Refunds are not available for bank transfers. See our Terms of Service for more information.
In addition to the above, we may provide refunds at our discretion.
All prices are exclusive of taxes. We collect taxes for the following countries/regions:
You can view the tax amount in the invoice. If you have a Tax ID, you can provide when creating a subscription or by changing your address.